Technical Service Engineer - Italy

Hoymiles; Casalnuovo di Napoli; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A renewable energy company in Italy is looking for a professional to provide after-sales and pre-sales technical support. The ideal candidate will have an engineering degree in Electrical Engineering and over 3 years of experience in technical support, preferably in the solar sector. Fluent in Italian and proficient in English, you will work in a fast-paced environment and may travel nationally and internationally. Strong communication and problem-solving skills are essential for ensuring customer satisfaction.

Competenze

• 3+ years of experience in technical support, engineering, or field services.
• Preferably in the solar, energy, or electrical sectors.
• Ability to travel nationally and occasionally internationally.

Mansioni

• Deliver expert technical support to customers and partners.
• Manage RMA requests and improve service optimization.
• Collaborate with sales for technical expertise during meetings.
• Prepare technical proposals and system designs.
• Provide hands-on support during installations when needed.

Conoscenze

Technical support

Solution-oriented communication

Adaptability

Customer-first mindset

Fluency in Italian

Written and spoken English

Formazione

Engineering degree in Electrical Engineering or related field

Descrizione del lavoro

Work Responsibility

• After-Sales Support: Deliver expert, solution-driven technical support to our professional customers and partners. Conduct engaging training sessions to empower installers and internal teams. Manage RMA requests with speed and precision to keep customer satisfaction high. Drive service optimization, improving response times, parts usage, and cost-efficiency. Track and report service KPIs to ensure continuous improvement.
• Pre-Sales Support: Collaborate with the sales team to provide technical expertise during customer meetings and project planning. Prepare compelling technical proposals, system designs, and product presentations. Ensure all technical solutions meet local regulatory and grid requirements. Monitor local market trends and share insights with R&D, product, and marketing teams. Support our presence at trade shows, technical workshops, and partner events. Provide hands-on support during on-site installations and commissioning when needed.

Requirements

• Based in Italy
• with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian; English, both written and spoken.