Technical Service Engineer - Italy

Hoymiles; Bergamo; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A renewable energy company in Italy is seeking an experienced technical support specialist to deliver expert support to customers. The role involves conducting training, managing RMA requests, and collaborating with the sales team to provide technical expertise. Candidates should have an engineering degree and at least 3 years of relevant experience, along with fluency in both Italian and English. This role offers opportunities for travel and professional growth.

Competenze

• 3+ years of experience in technical support or engineering roles in relevant sectors.
• Fluent in Italian and English, both written and spoken.
• Ability to travel nationally and occasionally internationally.

Mansioni

• Deliver expert, solution-driven technical support.
• Conduct training sessions for installers and internal teams.
• Prepare technical proposals and system designs.
• Monitor market trends and provide insights.
• Support at trade shows and installations when needed.

Conoscenze

Technical support

Customer communication

Problem-solving

Adaptability

Formazione

Engineering degree in Electrical Engineering

Descrizione del lavoro

Work Responsibility : After-Sales Support Deliver expert, solution-driven technical support to our professional customers and partners. Conduct engaging training sessions to empower installers and internal teams. Manage RMA requests with speed and precision to keep customer satisfaction high. Drive service optimization, improving response times, parts usage, and cost-efficiency. Track and report service KPIs to ensure continuous improvement. Pre-Sales Support Collaborate with the sales team to provide technical expertise during customer meetings and project planning. Prepare compelling technical proposals, system designs, and product presentations. Ensure all technical solutions meet local regulatory and grid requirements. Monitor local market trends and share insights with R&D, product, and marketing teams. Support our presence at trade shows, technical workshops, and partner events. Provide hands-on support during on-site installations and commissioning when needed.

Requirements : Based in Italy

with the ability to travel nationally and occasionally internationally. Engineering degree

in Electrical Engineering or a related field (renewable energy specialization is a plus). 3+ years

of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors. Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset. Adaptable and proactive, comfortable working in a fast-paced, international environment. Fluent in

Italian

English , both written and spoken.