Technical service engineer

JR Italy; Vicenza; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player seeks a dedicated Technical Support Specialist to enhance customer satisfaction and streamline operations. In this role, you will provide vital pre-sales and after-sales support, ensuring seamless communication with customers and internal teams. Your expertise in fault analysis will be crucial in troubleshooting issues effectively. With at least three years of experience in the renewable energy sector, you will thrive in a dynamic environment that values resilience and teamwork. Join us in making a difference in the renewable energy landscape while enjoying opportunities for professional growth.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication skills and customer service awareness.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service

Formazione

Background in Science

Electrical Engineering

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues in a timely manner;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science, preferably in electricity & electrical engineering;
2. At least three years of relevant work experience, preferably in the renewable energy industry;
3. Serious attitude, sense of responsibility, and strong resilience to pressure;
4. Strong communication skills, team spirit, and good customer service awareness.

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