Technical Service Engineer

JR Italy; Verona; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Technical Support Specialist to enhance customer satisfaction through effective pre-sales and after-sales support. This role involves troubleshooting, data analysis, and collaboration with various departments to resolve product issues. The ideal candidate will have a strong background in electrical engineering and at least three years of relevant experience, preferably in the renewable energy sector. Join a dynamic team where your skills will contribute to customer success and operational excellence.

Competenze

• 3+ years of experience in technical support roles, preferably in renewable energy.
• Strong communication skills and ability to work under pressure.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers with troubleshooting and fault analysis via phone or email.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service Awareness

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties assigned by superiors.

Qualifications

1. Background in science; a major in electrical engineering is preferred;
2. At least three years of relevant work experience; experience in the renewable energy industry is a plus;
3. Serious attitude, sense of responsibility, and strong resilience under pressure;
4. Strong communication skills, teamwork spirit, and good customer service awareness.