Technical Service Engineer

JR Italy; Venezia; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking a dedicated technical support specialist to join their team. This role involves providing essential pre-sales and after-sales support, assisting customers with fault analysis, and improving data accuracy to enhance customer satisfaction. The ideal candidate will have a background in electrical engineering, excellent communication skills, and a strong sense of responsibility. Join a forward-thinking firm where you can make a significant impact in the renewable energy sector and contribute to customer success while attending industry events and providing on-site training.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication skills and teamwork spirit.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Formazione

Degree in Electrical Engineering

Experience in Renewable Energy

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues in a timely manner;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science, with a major in electricity & electrical engineering preferred;
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred;
3. Serious attitude, sense of responsibility, and strong stress resistance;
4. Excellent communication skills, teamwork spirit, and good customer service awareness.