Technical Service Engineer

SolaX Power Italia; Venezia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in the renewable energy sector is seeking a technical support specialist in Venezia. You will provide pre-sales and after-sales support, assist customers with troubleshooting, and ensure high data accuracy to improve customer satisfaction. This role requires a strong background in engineering and excellent communication skills, along with experience in the renewable energy industry.

Competenze

• Minimum three years of relevant experience in the renewable energy industry preferred.
• Serious attitude with strong stress resistance.

Mansioni

• Provide pre-sales and after-sales technical support.
• Assist customers in fault analysis and troubleshooting.
• Travel to provide on-site support and training.

Conoscenze

Communication skills

Teamwork spirit

Customer service awareness

Formazione

Background in science, preferably in electricity & electrical engineering

Descrizione del lavoro

1. Provide pre-sales and after-sales technical support for the sales team;

2. Assist customers in fault analysis and troubleshooting via telephone or email;

3. Analyze related data and assist in improving data accuracy and customer satisfaction;

4. Communicate with other departments and report product issues in a timely manner;

5. Travel to provide on-site support and training to distributors and installers;

6. Attend industry conferences and events;

7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science, preferably in electricity & electrical engineering;

2. At least three years of relevant work experience, with a background in the renewable energy industry preferred;

3. Serious attitude, sense of responsibility, and strong stress resistance;

4. Excellent communication skills, teamwork spirit, and good customer service awareness.