Technical Service Engineer

JR Italy; Udine; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking a dedicated technical support specialist to enhance customer satisfaction and provide vital pre-sales and after-sales assistance. In this role, you will analyze data, troubleshoot issues, and communicate effectively with various departments. Your contributions will directly impact customer experiences and the overall success of the sales team. If you have a background in electrical engineering and a passion for renewable energy, this opportunity is perfect for you. Join a dynamic team where your skills will be valued and your career can flourish.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication skills and teamwork spirit are essential.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service Awareness

Teamwork

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

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Responsibilities

1. Provide pre-sales and after-sales technical support for the sales team.
2. Assist customers in fault analysis and troubleshooting via telephone or email.
3. Analyze related data and help improve data accuracy and customer satisfaction.
4. Communicate with other departments and report product issues promptly.
5. Travel to provide on-site support and training to distributors and installers.
6. Attend industry conferences and events.
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; a major in electricity & electrical engineering is preferred.
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred.
3. Serious attitude, sense of responsibility, and strong resilience under pressure.
4. Strong communication skills, teamwork spirit, and good customer service awareness.