Technical Service Engineer

JR Italy; Treviso; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking a dedicated technical support specialist to enhance customer satisfaction and improve data accuracy. In this role, you will provide essential pre-sales and after-sales support, assisting customers with troubleshooting and fault analysis. Your strong communication skills and teamwork spirit will be crucial as you collaborate with various departments and travel to provide on-site training. If you're passionate about the renewable energy industry and thrive in a dynamic environment, this opportunity is perfect for you.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication and customer service skills are essential.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers with fault analysis and troubleshooting via phone or email.
• Travel for on-site support and training to distributors and installers.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service

Teamwork

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; major in electricity & electrical engineering preferred;
2. At least three years of relevant work experience; renewable energy industry background preferred;
3. Serious attitude, sense of responsibility, and strong resilience to stress;
4. Strong communication skills, teamwork spirit, and good customer service awareness.