Technical Service Engineer

JR Italy; Trento; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction and ensure smooth operations. In this role, you will provide crucial pre-sales and after-sales support, assist in troubleshooting, and analyze data to improve accuracy. Your strong communication skills will facilitate collaboration with various departments, while your resilience under pressure will be key in delivering exceptional service. Join a dynamic team where your contributions will make a significant impact in the renewable energy sector, and enjoy opportunities for professional growth and development.

Competenze

• Background in science, preferably in electricity or electrical engineering.
• At least three years of relevant work experience, preferably in renewable energy.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Formazione

Degree in Electrical Engineering

3+ Years Experience

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; a major in electricity & electrical engineering is preferred;
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred;
3. Serious attitude, sense of responsibility, and strong resilience under pressure;
4. Strong communication skills, teamwork spirit, and good customer service awareness.