Technical Service Engineer

JR Italy; Trentino-Alto Adige; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An innovative firm is seeking a dedicated technical support specialist to join their team. This role involves providing exceptional pre-sales and after-sales support, assisting customers with fault analysis, and ensuring data accuracy to enhance customer satisfaction. The ideal candidate will have a background in science, particularly in electrical engineering, and at least three years of relevant experience, preferably in the renewable energy sector. If you thrive in a dynamic environment and possess strong communication skills, this opportunity is perfect for you.

Competenze

• At least three years of relevant work experience, preferably in renewable energy.
• Strong communication skills and good customer service awareness.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors and installers.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Formazione

Background in Science

Electrical Engineering

Descrizione del lavoro

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

8840518604844695552337158

Job Views:

2

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Responsibilities

1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science, preferably in electricity & electrical engineering;
2. At least three years of relevant work experience, with a preference for renewable energy industry experience;
3. Serious attitude, responsibility, and resilience under pressure;
4. Strong communication skills, teamwork spirit, and good customer service awareness.

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