Technical Service Engineer

JR Italy; Torino; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction through effective pre-sales and after-sales support. This role involves troubleshooting, data analysis, and collaboration with various departments to resolve product issues. The ideal candidate will have a background in electrical engineering and experience in the renewable energy sector, along with strong communication and teamwork skills. If you thrive under pressure and are passionate about providing excellent customer service, this opportunity could be the perfect fit for you.

Competenze

• Background in science, preferably in electricity & electrical engineering.
• At least three years of relevant work experience, preferably in renewable energy.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors and installers.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service

Formazione

Degree in Electrical Engineering

Relevant Work Experience

Descrizione del lavoro

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Responsibilities:

1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties assigned by superiors.

Qualifications:

1. Background in science, preferably in electricity & electrical engineering;
2. At least three years of relevant work experience, preferably in the renewable energy industry;
3. Serious attitude, sense of responsibility, and strong resilience under pressure;
4. Strong communication skills, teamwork spirit, and good customer service awareness.