Technical Service Engineer

JR Italy; Teramo; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Technical Support Specialist to join their team. This role involves providing essential pre-sales and after-sales support, assisting customers with fault analysis, and ensuring high levels of customer satisfaction. The ideal candidate will have a background in electrical engineering and a strong commitment to teamwork and communication. If you thrive in a dynamic environment and are passionate about renewable energy, this opportunity is perfect for you to make a significant impact.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Degree in electrical engineering or related field is preferred.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors.

Conoscenze

Technical Support

Fault Analysis

Troubleshooting

Communication Skills

Teamwork

Customer Service

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

Social network you want to login/join with:

1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data to improve data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; major in electricity & electrical engineering preferred;
2. At least three years of relevant experience; renewable energy industry background preferred;
3. Serious attitude, sense of responsibility, and strong resilience under pressure;
4. Strong communication skills, teamwork spirit, and good customer service awareness.