Technical Service Engineer

JR Italy; Rimini; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Technical Support Specialist to enhance customer satisfaction and support the sales team. In this role, you will provide vital pre-sales and after-sales support, troubleshoot customer issues, and ensure data accuracy. Your strong communication skills and technical background will be essential in collaborating with various departments and delivering on-site training. If you are passionate about renewable energy and thrive under pressure, this opportunity is perfect for you.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Background in electrical engineering or related science field.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Formazione

Bachelor's in Electrical Engineering

Experience in Renewable Energy

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues in a timely manner;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties assigned by superiors.

Qualifications

1. Background in science, preferably in electricity & electrical engineering;
2. At least three years of relevant work experience, preferably with a background in the renewable energy industry;
3. Serious attitude, sense of responsibility, and strong pressure resistance;
4. Strong communication skills, teamwork spirit, and good customer service awareness.