Technical Service Engineer

JR Italy; Plasencia; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company that specializes in renewable energy solutions. This role involves providing crucial technical support to the sales team and assisting customers with fault analysis and troubleshooting. You will have the opportunity to enhance customer satisfaction while collaborating with various departments. The position also requires travel to offer on-site training to distributors and installers, ensuring they have the knowledge and support they need. If you're passionate about technology and customer service, this is an exciting opportunity to make a significant impact in the industry.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Degree in electrical engineering or related field is preferred.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors.

Conoscenze

Technical Support

Fault Analysis

Data Analysis

Communication Skills

Customer Service

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties assigned by superiors.

Qualifications

1. Background in science; a major in electricity & electrical engineering is preferred;
2. At least three years of relevant work experience; a background in the renewable energy industry is preferred;
3. Serious attitude, sense of responsibility, and strong resilience to pressure;
4. Strong communication skills, teamwork spirit, and good customer service awareness.