Technical Service Engineer

JR Italy; Pescara; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Technical Support Specialist to enhance customer satisfaction in the renewable energy sector. In this role, you will provide essential pre-sales and after-sales support, assisting customers with fault analysis and troubleshooting. Your excellent communication skills and teamwork spirit will be crucial as you collaborate with various departments and ensure timely reporting of product issues. Additionally, you will have the opportunity to travel for on-site support and training, making a significant impact on customer relationships and product quality. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Competenze

• 3+ years of experience in technical support, ideally in renewable energy.
• Strong communication and teamwork skills are essential.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service

Formazione

Degree in Electrical Engineering

Relevant Work Experience

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and help improve data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties assigned by superiors.

Qualifications

1. Background in science, preferably in electricity & electrical engineering;
2. At least three years of relevant work experience, preferably in the renewable energy industry;
3. Serious attitude, sense of responsibility, and strong resilience to pressure;
4. Excellent communication skills, teamwork spirit, and good customer service awareness.