Technical Service Engineer

JR Italy; Perugia; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction and assist the sales team. This role involves providing pre-sales and after-sales support, troubleshooting issues, and improving data accuracy. The ideal candidate will have a background in electrical engineering and experience in the renewable energy sector. Strong communication skills and a commitment to teamwork are essential. Join a forward-thinking company where your contributions will directly impact customer experiences and the success of the sales team.

Competenze

• Background in science with a preference for electrical engineering.
• At least three years of relevant experience, preferably in renewable energy.

Mansioni

• Provide technical support for pre-sales and after-sales processes.
• Assist customers with troubleshooting via phone or email.
• Travel for on-site support and training.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service Awareness

Formazione

Degree in Electrical Engineering

Experience in Renewable Energy

Descrizione del lavoro

Job Responsibilities

1. Provide pre-sales and after-sales technical support for the sales team.
2. Assist customers with fault analysis and troubleshooting via telephone or email.
3. Analyze related data and assist in improving data accuracy and customer satisfaction.
4. Communicate with other departments and report product issues in a timely manner.
5. Travel to provide on-site support and training to distributors and installers.
6. Participate in industry conferences and events.
7. Perform other duties assigned by superiors.

Qualifications

1. Background in science; a major in electricity & electrical engineering is preferred.
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred.
3. Serious attitude, sense of responsibility, and strong resilience under pressure.
4. Strong communication skills, teamwork spirit, and good customer service awareness.

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