Technical Service Engineer

JR Italy; Pavia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Technical Support Specialist to enhance customer satisfaction and improve data accuracy. In this role, you will provide essential pre-sales and after-sales support, assist clients with troubleshooting, and collaborate with various departments to address product issues. Your expertise in electrical engineering and experience in the renewable energy sector will be invaluable. Join a dynamic team that values responsibility and resilience, and contribute to impactful projects while attending industry conferences and providing training to distributors.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication and teamwork skills are essential.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in troubleshooting via telephone or email.
• Travel for on-site support and training to distributors.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Formazione

Background in Science

Electrical Engineering

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;

2. Assist customers in fault analysis and troubleshooting via telephone or email;

3. Analyze related data and assist in improving data accuracy and customer satisfaction;

4. Communicate with other departments and report product issues promptly;

5. Travel to provide on-site support and training to distributors and installers;

6. Attend industry conferences and events;

7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science, preferably in electricity & electrical engineering;

2. At least three years of relevant work experience, preferably with a background in the renewable energy industry;

3. Serious attitude, sense of responsibility, and strong resilience under pressure;

4. Strong communication skills, teamwork spirit, and good customer service awareness.