Technical Service Engineer

JR Italy; Parma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated technical support specialist with a background in science, particularly in electrical engineering. In this dynamic role, you will provide essential pre-sales and after-sales support, ensuring customer satisfaction through effective fault analysis and troubleshooting. Your strong communication skills and teamwork spirit will be vital as you collaborate with various departments and travel to offer on-site training. If you thrive under pressure and are passionate about renewable energy, this opportunity is perfect for you.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication and teamwork skills are essential.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers with troubleshooting via telephone or email.
• Travel for on-site support and training to distributors.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service Awareness

Formazione

Background in Science

Electrical Engineering

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues in a timely manner;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties assigned by superiors.

Qualifications

1. Background in science, preferably in electricity & electrical engineering;
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred;
3. Serious attitude, sense of responsibility, and strong resilience under pressure;
4. Strong communication skills, teamwork spirit, and good customer service awareness.