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Technical service engineer

JR Italy

Padova

In loco

EUR 30.000 - 60.000

Tempo pieno

30+ giorni fa

Descrizione del lavoro

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction and streamline operations. In this role, you will provide crucial pre-sales and after-sales support, assist customers with fault analysis, and ensure accurate data management. Your strong communication skills and teamwork spirit will be essential as you collaborate with various departments and engage with customers directly. If you thrive in a dynamic environment and are passionate about renewable energy, this opportunity could be your next big step.

Competenze

  • 3+ years of experience in technical support, preferably in renewable energy.
  • Strong communication skills and teamwork spirit.

Mansioni

  • Provide pre-sales and after-sales technical support for the sales team.
  • Assist customers with troubleshooting via telephone or email.
  • Travel for on-site support and training.

Conoscenze

Technical Support
Fault Analysis
Communication Skills
Customer Service
Teamwork

Formazione

Degree in Electrical Engineering
Background in Science

Descrizione del lavoro

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Responsibilities
  1. Provide pre-sales and after-sales technical support for the sales team.
  2. Assist customers in fault analysis and troubleshooting via telephone or email.
  3. Analyze related data and assist in improving data accuracy and customer satisfaction.
  4. Communicate with other departments and report product issues promptly.
  5. Travel to provide on-site support and training to distributors and installers.
  6. Attend industry conferences and events.
  7. Perform other duties assigned by superiors.
Qualifications
  1. Background in science; major in electricity & electrical engineering is preferred.
  2. At least three years of relevant work experience; experience in the renewable energy industry is preferred.
  3. Serious attitude, sense of responsibility, and strong resilience under pressure.
  4. Excellent communication skills, teamwork spirit, and good customer service awareness.
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