Technical Service Engineer

JR Italy; Novara; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction and assist the sales team. This role involves providing pre-sales and after-sales support, analyzing data for accuracy, and collaborating with various departments to resolve product issues. The ideal candidate will have a background in science, particularly in electrical engineering, and at least three years of relevant experience, preferably in the renewable energy sector. Join this innovative company and contribute to improving customer experiences while working in a dynamic environment.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication and customer service skills are essential.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers with fault analysis and troubleshooting via phone or email.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Teamwork

Formazione

Background in Science

Electrical Engineering

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science, preferably in electricity & electrical engineering;
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred;
3. Serious attitude, sense of responsibility, and strong resilience under pressure;
4. Strong communication skills, teamwork spirit, and good customer service awareness.