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Technical Service Engineer

JR Italy

Napoli

In loco

EUR 30.000 - 60.000

Tempo pieno

22 giorni fa

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Descrizione del lavoro

An established industry player is seeking a dedicated Technical Support Specialist to enhance customer satisfaction and improve data accuracy. This role involves providing pre-sales and after-sales support, troubleshooting issues, and collaborating with various departments. The ideal candidate will have a background in electrical engineering and at least three years of experience, preferably in the renewable energy sector. Join a dynamic team where your communication skills and resilience under pressure will be valued, and contribute to impactful projects that shape the future of energy solutions.

Competenze

  • Background in science, preferably in electricity & electrical engineering.
  • At least three years of relevant work experience in the renewable energy industry.

Mansioni

  • Provide pre-sales and after-sales technical support for the sales team.
  • Assist customers in fault analysis and troubleshooting via telephone or email.
  • Travel to provide on-site support and training to distributors and installers.

Conoscenze

Technical Support
Fault Analysis
Data Analysis
Communication Skills
Customer Service

Formazione

Degree in Electrical Engineering
Relevant Work Experience

Descrizione del lavoro

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  1. Provide pre-sales and after-sales technical support for the sales team;
  2. Assist customers in fault analysis and troubleshooting via telephone or email;
  3. Analyze relevant data and assist in improving data accuracy and customer satisfaction;
  4. Communicate with other departments and report product issues promptly;
  5. Travel to provide on-site support and training to distributors and installers;
  6. Attend industry conferences and events;
  7. Perform other duties as assigned by superiors.
Qualifications
  1. Background in science, preferably in electricity & electrical engineering;
  2. At least three years of relevant work experience; experience in the renewable energy industry is preferred;
  3. Serious attitude, sense of responsibility, and strong resilience to pressure;
  4. Strong communication skills, teamwork spirit, and good customer service awareness.
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