Technical Service Engineer

JR Italy; Monza; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in the renewable energy sector is seeking a Technical Support Specialist in Monza, Italy. The role involves providing technical support to the sales team and customers, including fault analysis and on-site training. Candidates should have a strong background in electrical engineering and relevant experience in the industry.

Competenze

• At least three years of relevant work experience.
• Experience in the renewable energy industry is preferred.
• Serious attitude and sense of responsibility.

Mansioni

• Provide pre-sales and after-sales technical support.
• Assist customers in fault analysis and troubleshooting.
• Communicate with departments and report product problems.

Conoscenze

Strong communication skills

Teamwork spirit

Good customer service awareness

Formazione

Background in science, major in electricity & electrical engineering

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;

2. Assist customers in fault analysis and troubleshooting via telephone or email;

3. Analyze related data and assist in improving data accuracy and customer satisfaction;

4. Communicate with other departments and report product problems promptly;

5. Travel to provide on-site support and training to distributors and installers;

6. Attend industry conferences and events;

7. Perform other duties assigned by superiors.

Qualifications

1. Background in science; major in electricity & electrical engineering preferred;

2. At least three years of relevant work experience; experience in the renewable energy industry is preferred;

3. Serious attitude, sense of responsibility, strong resilience under pressure;

4. Strong communication skills, teamwork spirit, and good customer service awareness.