Technical Service Engineer

JR Italy; Lucca; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Technical Support Specialist to enhance customer satisfaction in the renewable energy sector. This role involves providing crucial pre-sales and after-sales support, assisting customers with fault analysis, and ensuring data accuracy. You will collaborate with various departments to address product issues and travel to deliver on-site training. If you have a strong background in electrical engineering and a passion for customer service, this opportunity is perfect for you to make a significant impact in a dynamic environment.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication skills and a serious attitude under pressure.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors.

Conoscenze

Technical Support

Fault Analysis

Data Analysis

Customer Service

Communication Skills

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;

2. Assist customers in fault analysis and troubleshooting via telephone or email;

3. Analyze related data and assist in improving data accuracy and customer satisfaction;

4. Communicate with other departments and report product issues promptly;

5. Travel to provide on-site support and training to distributors and installers;

6. Attend industry conferences and events;

7. Perform other duties assigned by superiors.

Qualifications

1. Background in science; major in electrical engineering is preferred;

2. At least three years of relevant work experience; experience in the renewable energy industry is preferred;

3. Serious attitude, strong sense of responsibility, and resilience under pressure;

4. Strong communication skills, teamwork spirit, and good customer service awareness.