Technical Service Engineer

JR Italy; Lodi; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction and data accuracy in the renewable energy sector. This role involves providing pre-sales and after-sales support, troubleshooting issues, and collaborating with various departments to ensure smooth operations. The ideal candidate will have a strong background in electrical engineering, excellent communication skills, and the ability to thrive under pressure. Join a dynamic team where your contributions will directly impact customer experiences and drive success in a growing industry.

Competenze

• Requires a degree in electrical engineering or related field.
• 3+ years of experience in technical support, preferably in renewable energy.

Mansioni

• Provide pre-sales and after-sales technical support to the sales team.
• Assist customers with fault analysis and troubleshooting via phone or email.
• Travel for on-site support and training for distributors.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Teamwork

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

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Responsibilities

1. Provide pre-sales and after-sales technical support for the sales team.
2. Assist customers in fault analysis and troubleshooting via telephone or email.
3. Analyze related data to improve data accuracy and customer satisfaction.
4. Communicate with other departments and report product issues promptly.
5. Travel to provide on-site support and training to distributors and installers.
6. Attend industry conferences and events.
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; a major in electricity & electrical engineering is preferred.
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred.
3. Serious attitude, sense of responsibility, and strong resilience to pressure.
4. Excellent communication skills, teamwork spirit, and good customer service awareness.