Technical Service Engineer

JR Italy; Livorno; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Technical Support Specialist to enhance customer satisfaction and support the sales team. In this role, you will provide essential pre-sales and after-sales technical assistance, troubleshoot customer issues, and contribute to improving data accuracy. Your strong communication skills and teamwork spirit will be vital as you collaborate with various departments and travel to provide on-site support and training. If you are passionate about renewable energy and thrive under pressure, this opportunity is perfect for you.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication skills and teamwork spirit are essential.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors and installers.

Conoscenze

Technical Support

Communication Skills

Customer Service Awareness

Teamwork

Fault Analysis

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;

2. Assist customers in fault analysis and troubleshooting via telephone or email;

3. Analyze related data and assist in improving data accuracy and customer satisfaction;

4. Communicate with other departments and report product issues in a timely manner;

5. Travel to provide on-site support and training to distributors and installers;

6. Attend industry conferences and events;

7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; a major in electricity & electrical engineering is preferred;

2. At least three years of relevant work experience; experience in the renewable energy industry is preferred;

3. Serious attitude, sense of responsibility, and strong resilience to pressure;

4. Strong communication skills, teamwork spirit, and good customer service awareness.