Technical Service Engineer

JR Italy; Lecco; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking a dedicated Technical Support Specialist to enhance customer satisfaction in the renewable energy sector. This role involves providing pre-sales and after-sales support, troubleshooting issues, and ensuring data accuracy. The ideal candidate will have a strong background in electrical engineering and a passion for customer service. Join a dynamic team and contribute to impactful projects while traveling to provide on-site support and training. If you are resilient under pressure and thrive in a collaborative environment, this opportunity is perfect for you.

Competenze

• Background in science with a focus on electricity and electrical engineering preferred.
• At least three years of relevant work experience in a technical support role.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Teamwork

Formazione

Degree in Electrical Engineering

Experience in Renewable Energy

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; majoring in electricity & electrical engineering is preferred;
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred;
3. Serious attitude, sense of responsibility, and strong resilience under pressure;
4. Strong communication skills, teamwork spirit, and good customer service awareness.