Technical Service Engineer

JR Italy; Lecce; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Technical Support Specialist to enhance customer satisfaction and assist the sales team. In this role, you will provide essential pre-sales and after-sales support, analyze data for improved accuracy, and communicate product issues effectively across departments. With opportunities to travel for on-site training and attend industry events, this position offers a dynamic work environment where your expertise in electrical engineering and customer service will shine. If you're passionate about technology and customer relations, this is the perfect opportunity for you.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication skills and a serious attitude towards responsibilities.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Teamwork

Formazione

Bachelor's in Electrical Engineering

Background in Science

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties assigned by superiors.

Qualifications

1. Background in science; major in electrical engineering preferred;
2. At least three years of relevant work experience; renewable energy industry experience preferred;
3. Serious attitude, sense of responsibility, and strong stress resistance;
4. Strong communication skills, teamwork spirit, and good customer service awareness.