Technical Service Engineer

SolaX Power Italia; Latina; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in the renewable energy sector is seeking a Technical Support Specialist to enhance customer satisfaction through pre-sales and after-sales support. The ideal candidate should possess a Bachelor's degree in Electrical Engineering and have at least 3 years of relevant experience, preferably in the renewable energy field. Strong communication, problem-solving skills, and the ability to work under pressure are essential.

Competenze

• Minimum 3 years of relevant work experience.
• Experience in the renewable energy industry is a plus.
• Strong resilience under pressure.

Mansioni

• Provide pre-sales and after-sales technical support.
• Assist customers with fault analysis via telephone or email.
• Travel to provide on-site support and training.

Conoscenze

Communication skills

Teamwork

Customer service awareness

Problem analysis and troubleshooting

Formazione

Bachelor's degree in Electrical Engineering

Background in science

Descrizione del lavoro

Responsibilities

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers with fault analysis and troubleshooting via telephone or email.
• Analyze related data to improve data accuracy and enhance customer satisfaction.
• Communicate with other departments and report product issues in a timely manner.
• Travel to provide on-site support and training to distributors and installers.
• Attend industry conferences and events.
• Perform other duties as assigned by superiors.

Qualifications

• Background in science; major in electrical engineering is preferred.
• At least three years of relevant work experience; experience in the renewable energy industry is a plus.
• Serious attitude, sense of responsibility, and strong resilience under pressure.
• Excellent communication skills, teamwork spirit, and good customer service awareness.