Technical Service Engineer

JR Italy; Latina; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company in the renewable energy sector as a Technical Support Specialist. In this dynamic role, you will provide essential pre-sales and after-sales support to the sales team, ensuring customer satisfaction through effective troubleshooting and fault analysis. Your strong communication skills and teamwork spirit will be vital as you collaborate with various departments and assist in improving data accuracy. This position also involves traveling to provide on-site support and training to distributors and installers. If you have a background in electrical engineering and a passion for renewable energy, this opportunity is perfect for you.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication skills and teamwork spirit.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service

Teamwork

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues in a timely manner;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; a major in electricity & electrical engineering is preferred;
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred;
3. Serious attitude, sense of responsibility, and strong resilience to pressure;
4. Strong communication skills, teamwork spirit, and good customer service awareness.