Technical Service Engineer

JR Italy; La Spezia; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Technical Support Specialist to join their team. In this role, you will provide crucial pre-sales and after-sales support, assisting customers with fault analysis and troubleshooting. Your strong communication skills and teamwork spirit will be essential as you collaborate with various departments and travel to provide on-site training. If you have a background in electrical engineering and are passionate about the renewable energy sector, this opportunity offers a chance to make a significant impact in a dynamic environment.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication skills and teamwork spirit required.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers with fault analysis and troubleshooting.
• Travel for on-site support and training for distributors.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service

Teamwork

Formazione

Bachelor's in Electrical Engineering

Background in Science

Descrizione del lavoro

Job Responsibilities

1. Provide pre-sales and after-sales technical support for the sales team.
2. Assist customers in fault analysis and troubleshooting via telephone or email.
3. Analyze related data and assist in improving data accuracy and customer satisfaction.
4. Communicate with other departments and report product issues in a timely manner.
5. Travel to provide on-site support and training to distributors and installers.
6. Attend industry conferences and events.
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; a major in electrical engineering is preferred.
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred.
3. Serious attitude, sense of responsibility, and strong resilience under pressure.
4. Strong communication skills, teamwork spirit, and good customer service awareness.

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