Technical Service Engineer

JR Italy; L'Aquila; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction through exceptional pre-sales and after-sales support. This role involves troubleshooting, data analysis, and coordination with various departments to resolve product issues. The ideal candidate will have a background in electrical engineering and at least three years of experience in the renewable energy sector. Join a dynamic team where your contributions will directly impact customer experiences and drive continuous improvement. If you thrive under pressure and possess excellent communication skills, this opportunity is perfect for you.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication skills and teamwork spirit.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in troubleshooting via telephone or email.
• Travel to provide on-site support and training.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Formazione

Bachelor in Electrical Engineering

Background in Science

Descrizione del lavoro

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Responsibilities

1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data to help improve data accuracy and customer satisfaction;
4. Coordinate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Participate in industry conferences and events;
7. Perform other duties assigned by superiors.

Qualifications

1. Background in science; major in electrical engineering preferred;
2. At least three years of relevant work experience; renewable energy industry background preferred;
3. Serious attitude, sense of responsibility, and strong resilience under pressure;
4. Excellent communication skills, teamwork spirit, and good customer service awareness.