Technical Service Engineer

JR Italy; Genova; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction and assist the sales team. This role involves providing pre-sales and after-sales support, troubleshooting customer issues, and collaborating with various departments to resolve product-related challenges. The ideal candidate will have a strong background in electrical engineering and at least three years of relevant experience, preferably in the renewable energy sector. Join a dynamic team where your skills will make a significant impact on customer relationships and product excellence.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication and teamwork skills are essential.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties assigned by superiors.

Qualifications

1. Background in science; major in electricity & electrical engineering preferred;
2. At least three years of relevant work experience; experience in the renewable energy industry preferred;
3. Serious attitude, sense of responsibility, and strong resilience under pressure;
4. Strong communication skills, teamwork spirit, and good customer service awareness.