Technical Service Engineer

JR Italy; Ferrara; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking a dedicated technical support specialist to enhance customer satisfaction and assist the sales team. In this role, you will provide pre-sales and after-sales support, analyze data to improve accuracy, and communicate product issues effectively. Your responsibilities will include troubleshooting customer inquiries and traveling to provide on-site training. If you have a background in electrical engineering and experience in the renewable energy sector, this is a fantastic opportunity to join a forward-thinking team and make a significant impact in the industry.

Competenze

• 3+ years of relevant experience, preferably in renewable energy.
• Strong communication skills and teamwork spirit.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Teamwork

Formazione

Background in Science

Degree in Electrical Engineering

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product problems promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; major in electricity & electrical engineering preferred;
2. At least three years of relevant work experience; experience in the renewable energy industry preferred;
3. Serious attitude, sense of responsibility, and strong resilience under pressure;
4. Strong communication skills, teamwork spirit, and good customer service awareness.