Technical Service Engineer

JR Italy; Cuneo; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction and assist the sales team. This role involves providing pre-sales and after-sales support, troubleshooting customer issues, and improving data accuracy. The ideal candidate will have a background in electrical engineering and at least three years of relevant experience, preferably in the renewable energy sector. Join a dynamic team where your contributions will directly impact customer relationships and product quality. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication and teamwork skills are essential.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues in a timely manner;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties assigned by superiors.

Qualifications

1. Background in science; a major in electricity & electrical engineering is preferred;
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred;
3. Serious attitude, sense of responsibility, and strong resilience under pressure;
4. Strong communication skills, teamwork spirit, and good customer service awareness.