Technical Service Engineer

JR Italy; Catania; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction and provide exceptional pre-sales and after-sales assistance. This role involves troubleshooting, data analysis, and collaborating with various departments to resolve product issues. The ideal candidate will have a strong background in electrical engineering and at least three years of relevant experience in the renewable energy sector. Join a dynamic team where your contributions will directly impact customer success and service excellence.

Competenze

• 3+ years experience in the renewable energy industry preferred.
• Strong resilience under pressure and excellent communication skills.

Mansioni

• Provide pre-sales and after-sales technical support to the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Formazione

Degree in Electrical Engineering

Background in Science

Descrizione del lavoro

Social network you want to login/join with:

Responsibilities

1. Provide pre-sales and after-sales technical support to the sales team.
2. Assist customers in fault analysis and troubleshooting via telephone or email.
3. Analyze related data and help improve data accuracy and customer satisfaction.
4. Communicate with other departments and report product issues promptly.
5. Travel to provide on-site support and training to distributors and installers.
6. Attend industry conferences and events.
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; major in electricity & electrical engineering preferred.
2. Minimum of three years relevant work experience; renewable energy industry background preferred.
3. Serious attitude, sense of responsibility, and strong resilience under pressure.
4. Excellent communication skills, teamwork spirit, and good customer service awareness.