Technical Service Engineer

JR Italy; Cagliari; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction and support the sales team. This role involves providing pre-sales and after-sales assistance, troubleshooting issues, and ensuring data accuracy. The ideal candidate will have a background in electrical engineering and experience in the renewable energy sector. Join a dynamic team where your contributions will directly impact customer experiences and drive the success of innovative solutions. If you thrive in a collaborative environment and are passionate about technology, this opportunity is perfect for you.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong sense of responsibility and resilience under pressure.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Teamwork

Formazione

Bachelor's in Electrical Engineering

Background in Science

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; a major in electrical engineering is preferred;
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred;
3. Serious attitude, strong sense of responsibility, and resilience under pressure;
4. Strong communication skills, teamwork spirit, and good customer service awareness.