Technical Service Engineer

JR Italy; Bolzano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking a dedicated Technical Support Specialist to provide pre-sales and after-sales support. In this role, you will assist customers with fault analysis and troubleshooting while ensuring high data accuracy and customer satisfaction. With a focus on teamwork and communication, you will collaborate with various departments and travel for on-site training. This is an exciting opportunity to contribute to the renewable energy sector while attending industry events and enhancing your professional skills.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication skills and teamwork spirit are essential.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors.

Conoscenze

Technical Support

Fault Analysis

Communication Skills

Customer Service Awareness

Formazione

Bachelor's in Electrical Engineering

Background in Science

Descrizione del lavoro

Job Responsibilities

1. Provide pre-sales and after-sales technical support for the sales team.
2. Assist customers in fault analysis and troubleshooting via telephone or email.
3. Analyze related data and assist in improving data accuracy and customer satisfaction.
4. Communicate with other departments and report product issues in a timely manner.
5. Travel to provide on-site support and training to distributors and installers.
6. Attend industry conferences and events.
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; major in electrical engineering preferred.
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred.
3. Serious attitude, sense of responsibility, and strong resilience to pressure.
4. Strong communication skills, teamwork spirit, and good customer service awareness.

Please note: If you are not a passport holder of the country for this vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be submitted via the 'Apply now' button.