Technical Service Engineer

SolaX Power Italia; Biella; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading renewable energy company is seeking a technical support professional to assist both pre-sales and after-sales processes. This role demands a strong background in electrical engineering combined with substantial experience in customer service and problem-solving within the industry. Interested candidates with a serious attitude and good communication skills are encouraged to apply.

Competenze

• At least three years of relevant work experience.
• Experience in the renewable energy industry preferred.
• Sense of responsibility and resilience to pressure.

Mansioni

• Provide pre-sales and after-sales technical support.
• Assist customers in fault analysis and troubleshooting.
• Travel for on-site support and training.

Conoscenze

Communication

Teamwork

Customer Service Awareness

Formazione

Background in Science

Major in Electrical Engineering

Descrizione del lavoro

1. Provide pre-sales and after-sales technical support for the sales team.

2. Assist customers in fault analysis and troubleshooting via telephone or email.

3. Analyze related data to improve data accuracy and enhance customer satisfaction.

4. Communicate with other departments and report product issues promptly.

5. Travel to provide on-site support and training to distributors and installers.

6. Attend industry conferences and events.

7. Perform other duties assigned by superiors.

Qualifications

1. Background in science; major in electrical engineering preferred.

2. At least three years of relevant work experience; experience in the renewable energy industry preferred.

3. Serious attitude, sense of responsibility, and strong resilience to pressure.

4. Strong communication skills, teamwork spirit, and good customer service awareness.