Technical Service Engineer

JR Italy; Biella; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Technical Support Specialist to enhance customer satisfaction and provide essential pre-sales and after-sales support. This role involves troubleshooting, data analysis, and collaboration with various departments to resolve product issues. The ideal candidate will possess a background in electrical engineering and have at least three years of relevant experience, particularly in the renewable energy sector. Join a dynamic team where your contributions will directly impact customer success and operational efficiency.

Competenze

• Background in science; a major in electricity & electrical engineering is preferred.
• At least three years of relevant work experience in the renewable energy industry.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Teamwork

Formazione

Degree in Electrical Engineering

Relevant Work Experience

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues in a timely manner;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; a major in electricity & electrical engineering is preferred;
2. At least three years of relevant work experience; experience in the renewable energy industry is preferred;
3. Serious attitude, sense of responsibility, and strong stress resistance;
4. Strong communication skills, teamwork spirit, and good customer service awareness.