Technical Service Engineer

SolaX Power Italia; Belluno; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in the renewable energy sector is seeking a Technical Support Specialist to provide pre-sales and after-sales assistance. The role involves fault analysis, customer service, and data accuracy improvement, requiring a strong background in electrical engineering and prior experience. Candidates should be resilient, communicative, and ready to travel for on-site support and training.

Competenze

• At least three years of relevant work experience, preferably in renewable energy.
• Serious attitude and strong resilience under pressure.
• Excellent communication skills and a teamwork spirit.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers in fault analysis and troubleshooting via telephone or email.
• Travel to provide on-site support and training to distributors and installers.

Conoscenze

Communication

Teamwork

Customer Service

Fault Analysis

Formazione

Background in Science (Electricity/Electrical Engineering)

Descrizione del lavoro

1. Provide pre-sales and after-sales technical support for the sales team;

2. Assist customers in fault analysis and troubleshooting via telephone or email;

3. Analyze related data and assist in improving data accuracy and customer satisfaction;

4. Communicate with other departments and report product issues in a timely manner;

5. Travel to provide on-site support and training to distributors and installers;

6. Attend industry conferences and events;

7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science, preferably in electricity & electrical engineering;

2. At least three years of relevant work experience; experience in the renewable energy industry is a plus;

3. Serious attitude, sense of responsibility, and strong resilience under pressure;

4. Excellent communication skills, teamwork spirit, and good customer service awareness.