Technical Service Engineer

JR Italy; Bari; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Technical Support Specialist to join their team. This role involves providing pre-sales and after-sales support, assisting customers with fault analysis, and ensuring high levels of customer satisfaction. The ideal candidate will have a background in electrical engineering and experience in the renewable energy sector. You will also have the opportunity to travel for on-site support and training, making this position dynamic and engaging. If you are a team player with excellent communication skills and a passion for customer service, this role is perfect for you.

Competenze

• 3+ years of experience in technical support, preferably in renewable energy.
• Strong communication skills and customer service awareness.

Mansioni

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers with troubleshooting via phone or email.

Conoscenze

Technical Support

Fault Analysis

Customer Service

Communication Skills

Formazione

Bachelor in Electrical Engineering

Background in Science

Descrizione del lavoro

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1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Communicate with other departments and report product issues promptly;
5. Travel to provide on-site support and training to distributors and installers;
6. Attend industry conferences and events;
7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science; major in electrical engineering preferred;
2. At least three years of relevant work experience; renewable energy industry experience preferred;
3. Serious attitude, sense of responsibility, and strong stress resistance;
4. Excellent communication skills, teamwork spirit, and good customer service awareness.