Technical Sales Support Specialist

HarbisonWalker International; Rimini; In loco; EUR 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

A leading company in the refractory materials industry is seeking a Technical Sales professional for their Rimini location. The role involves managing customer relationships, developing innovative product solutions, and addressing quality issues. Candidates should possess relevant experience and strong interpersonal skills, with the ability to communicate effectively in English and manage customer expectations. Travel within Italy (up to 80%) is required.

Competenze

• Minimum 5 years experience in a technical sales / supervision role.
• Knowledge of refractory materials and relevant industry.
• Mandatory use of English for technical and commercial purposes.

Mansioni

• Participate in technical sales discussions and customer supervision.
• Identify technical needs and develop new solutions.
• Manage significant customer quality issues and provide training.

Conoscenze

Analytical skills

Interpersonal skills

Communication skills

Negotiation skills

Business acumen

Formazione

High School scientific Diploma or equivalent education

Strumenti

Excel

Word

Web tools

Descrizione del lavoro

Responsibilities 1. Technical sales & Supervision

• Participate in customers discussions for technical sales on identified opportunities
• Ensuring the connection of experiences and technical proposals between Calderys experts and customers
• Supervision and verification of the refractory materials installation activities, intervening when requested, proposing the necessary corrections during the works.
• Lift customers' technical objections.
• Identify technical opportunities on existing products to optimize value proposition.

2. Customer Innovation

• Identify unmet technical needs of customers and develop potential new products / solutions
• Introduce and track KPIs to validate the effectiveness of new products
• Act as link between customers and R&D / S&T / Operations on new product development
• Lead trial management at the customer site and supervise trials at Calderys plant on new products
• Manage qualification process at customers for new products

3. Management of Significant Customer Quality Issues

• Respond to customers on significant quality issues and analyze causes and possible solutions
• Liaise with operations / quality managers on solution identification and implementation

4. Internal and External Expert Role

• Manage technical training of sales / marketing staff on his / her area of expertise
• Act as technical ambassador for his / her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, etc.)
• Provide sales support by conducting cost analyses and defining products and projects
• Prices to customers
• Participate in budget & sales planning, ensure forecast accuracy, set sales performance goals accordingly.

Ideal Job holder Profile / Competencies

• High School scientific Diploma or equivalent education in related fields
• Knowledge of refractory materials
• Minimum 5 years experience in a technical sales / supervision role
• Knowledge of the relevant industry and market
• Business acumen and technical appetite
• Strong analytical, interpersonal and communication (including negotiation) skills; value-added solution selling
• Ability to use common IT tools (Excel, Word, Web tools)
• Commercial abilities / skills would be an advantage
• Mandatory use of English (technical and commercial)
• Readiness to do regular business trips, mainly within Italy (up to 80%)

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