Technical Sales Support Specialist

HarbisonWalker International; Prato; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in refractory materials is seeking a Technical Sales & Supervision expert. The role involves engaging with customers for sales opportunities, managing quality issues, and supporting product development through customer collaboration. Ideal candidates have a strong technical background, especially in refractory materials, and 5 years of relevant experience. This position requires effective negotiation, communication skills, and regular travel within Italy to support customer needs.

Competenze

• Minimum 5 years experience in a technical sales or supervision role.
• Knowledge of refractory materials is essential.
• Mandatory use of English for technical and commercial purposes.

Mansioni

• Participate in discussions for technical sales and manage customer objections.
• Identify unmet technical needs and introduce new products.
• Manage significant customer quality issues and solutions.

Conoscenze

Technical selling

Analytical skills

Communication skills

Negotiation

Interpersonal skills

Formazione

High School scientific Diploma or equivalent

Strumenti

Excel

Word

Descrizione del lavoro

Responsibilities 1. Technical sales & Supervision

• Participate in customers discussions for technical sales on identified opportunities
• Ensuring the connection of experiences and technical proposals between Calderys experts and customers
• Supervision and verification of the refractory materials installation activities, intervening when requested, proposing the necessary corrections during the works.
• Lift customers' technical objections.
• Identify technical opportunities on existing products to optimize value proposition.

2. Customer Innovation

• Identify unmet technical needs of customers and develop potential new products / solutions
• Introduce and track KPIs to validate the effectiveness of new products
• Act as link between customers and R&D / S&T / Operations on new product development
• Lead trial management at the customer site and supervise trials at Calderys plant on new products
• Manage qualification process at customers for new products

3. Management of Significant Customer Quality Issues

• Respond to customers on significant quality issues and analyze causes and possible solutions
• Liaise with operations / quality managers on solution identification and implementation

4. Internal and External Expert Role

• Manage technical training of sales / marketing staff on his / her area of expertise
• Act as technical ambassador for his / her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, etc.)
• Provide sales support by conducting cost analyses and defining products and projects
• Prices to customers
• Participate in budget & sales planning, ensure forecast accuracy, set sales performance goals accordingly.

Ideal Job holder Profile / Competencies

• High School scientific Diploma or equivalent education in related fields
• Knowledge of refractory materials
• Minimum 5 years experience in a technical sales / supervision role
• Knowledge of the relevant industry and market
• Business acumen and technical appetite
• Strong analytical, interpersonal and communication (including negotiation) skills; value-added solution selling
• Ability to use common IT tools (Excel, Word, Web tools)
• Commercial abilities / skills would be an advantage
• Mandatory use of English (technical and commercial)
• Readiness to do regular business trips, mainly within Italy (up to 80%)

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