Technical / program Architect- Categorie Protette

Salesforce; Milano; In loco; EUR 45.000 - 80.000; Tempo pieno

Descrizione del lavoro

Salesforce is seeking a Technical / Program Architect to join their growing EMEA team. This pivotal role involves advising teams, managing risks, and driving successful customer engagements. Ideal candidates will possess extensive enterprise consulting experience, especially in CRM solutions, and will thrive in a dynamic environment requiring strong leadership and problem-solving skills.

Servizi

Inclusive benefits and employee resource groups

Commitment to equality and diverse hiring practices

Competenze

• Extensive experience with enterprise software solutions, especially Salesforce.
• Experience managing junior technical resources and implementing transformation in organisations.
• Ability to work independently and drive customer success.

Mansioni

• Advise and mentor teams in technical and functional delivery.
• Troubleshoot implementation issues and drive resolutions.
• Manage customer expectations and negotiate complex solutions.

Conoscenze

Enterprise consulting experience

Customer Relationship Management expertise

Problem-solving

Leadership

Business process optimization

Formazione

Degree or equivalent relevant experience

Descrizione del lavoro

• Salesforce CSG (Customer Success Group)
• are a team of trusted advisers, partners, and experts crucial to the success of our customers. We help customers unleash the full power of Salesforce, find and implement technical solutions, and provide guidance on how to build new products for our clients’ needs. Our EMEA team is growing and we are looking for architects to join us across multiple countries.
• Technical / Program Architect, part of our EMEA Advisory Business
• YOUR IMPACT : Responsibilities
• They advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources.
• They contribute to a program vision while advising and articulating program / project strategies on enabling technologies
• They troubleshoot key customer implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level
• They review and correcting project / program direction, approach and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• They identify and pro-actively manage risk areas, taking care of the risks until they are completely addressed
• They manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
• They build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement
• Experience / Skills Required
• Extensive enterprise consulting experience, including implementation experience with one or more common enterprise software solutions, specifically Customer Relationship Management or Salesforce (if in Salesforce you will have credentials such as certifications), filling positions of increasing responsibility and management of more junior technical resources
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Experience as a Senior Architect and / or Chief Technology Officer in a mid to large sized organisation with demonstrated leadership driving an organisational transformation in a matrixed organization
• Experience with key areas of enterprise architecture, including integration technologies, single sign on, and master data management
• Ability to work independently and be a self-starter. Proven results leading and overseeing customer and / or partner success stories in the following domains : front
• and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
• Proven ability to analyse, design, and optimise business processes via technology and integration
• Also
• Please note our Customer Success Group business is a consulting organisation largely working onsite with our customers. Depending on your location, business needs and customer expectations, the need for travel can vary substantially
• We can in certain circumstances consider applicants without local language skills, but is our strong preference to hire employees speaking business level local language(s) and English
• LI-Y
• Accommodations
• Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

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