Technical Presales Specialist VMware/Lenovo

TN Italy; San Giuliano Milanese; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa cerca un professionista tecnico per supportare la progettazione e la configurazione di soluzioni vendor. In questo ruolo, avrai l'opportunità di lavorare a stretto contatto con il team di vendita, garantendo un servizio clienti eccezionale e contribuendo a progetti di successo. Offriamo un ambiente di lavoro inclusivo e opportunità di crescita professionale, dove ogni voce è valorizzata. Se sei appassionato di tecnologia e desideri fare la differenza, questa è l'occasione che fa per te!

Servizi

Benefici elettivi

Crescita professionale

Programma di benessere personale

Inclusione e diversità

Onboarding con nuovi colleghi

Attività di volontariato locale

Competenze

• Competenze comunicative efficaci e attenzione ai dettagli sono fondamentali.
• Conoscenza dell'industria IT è un vantaggio, ma non obbligatoria.

Mansioni

• Supportare il team di vendita nella progettazione di soluzioni vendor.
• Fornire un servizio clienti di alta qualità e rispettare gli SLA.
• Rispondere rapidamente a richieste e problemi di assistenza clienti.

Conoscenze

Comunicazione orale e scritta efficace

Attenzione ai dettagli

Gestione delle priorità

Conoscenza del settore IT

Conoscenza dei prodotti e della tecnologia

Descrizione del lavoro

Social network you want to login/join with:

Client:

TD SYNNEX Italy s.r.l.

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

1dd25f762be5

Job Views:

5

Posted:

02.04.2025

Expiry Date:

17.05.2025

Job Description:

Job Purpose:

Technical role working in a specific solution/technology area, gaining accreditation and subject matter expert expertise (predominantly for one vendor), working internally/externally with the partner base and sales organisation on defining less complex solutions and projects for partners.

Responsibilities:

1. Ability to work with sales team to support the design and configuration of vendor solutions (e.g. define a Bill of Materials for use by sales team) to meet customer requirements.
2. Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs).
3. Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other TD SYNNEX sales teams.
4. Ownership of assigned Request Manager resolver group.
5. Respond quickly to queries or customer care issues.
6. Communicate product and technology information to educate internal and external audiences.
7. Deal with product/solution enquiries from internal/external sales, vendors and resellers.
8. Understanding and application of vendor promotions.
9. Maintain peer-level technical contacts in assigned vendor.
10. Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation.
11. Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates.
12. Opportunity to deliver basic post-sales implementation services.
13. Develop Product knowledge to a competent technical level in line with vendor/business expectations.

Knowledge Skills and Experience:

1. Effective oral and written communication skills.
2. Strong attention to detail, priority management and planning skills.
3. IT industry knowledge – Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.
4. Existing knowledge of product and technology portfolio is desirable but not mandatory depending on seniority of role.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!