Technical Operations & NOC Support (Distribution)

Deluxe; Italia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading media service provider, Deluxe, seeks a Technical Operations & NOC Support professional in Rome, Italy. This full-time role involves technical troubleshooting, server maintenance, and ensuring efficient content delivery for major clients. Ideal candidates will possess strong communication skills and relevant operational experience in a fast-paced environment.

Competenze

• Two or more years in an operations role.
• Background in audiovisual content is a plus.

Mansioni

• Answering technical support calls from Italian cinemas.
• Commissioning and maintenance of servers and media players.
• Providing support during Live Events.

Conoscenze

Strong communication skills

Linux knowledge

Network protocols knowledge

Teamwork

Detail-oriented

Multitasking

Fluent in English

Descrizione del lavoro

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Technical Operations & NOC Support (Distribution)

Location: Italy

Job Category: Other

EU work permit required: Yes

Job Reference:

c7cf607def2b

Job Views:

3

Posted:

02.07.2025

Expiry Date:

16.08.2025

Job Description:

Position: Technical Operations & NOC Support (Distribution)

Company: Deluxe, a leading media and entertainment service provider servicing clients like Netflix, Disney, Amazon, and others, with headquarters in Los Angeles.

Position Type: Full-Time, Permanent

Location: Rome, Italy

Role and Responsibilities:

• Answering technical support calls and emails from Italian cinemas
• Commissioning, installation, setup, and maintenance of servers and media players (remotely)
• Performing integrity tests of Digital Cinema content files
• Performing diagnostic checks on servers and media players
• Monitoring the CDN to ensure readiness and efficiency
• Upgrading the CDN to increase content delivery capacity
• Content Management and data I/O activities
• On call availability for shifts on nights, weekends (approx. once per month), and during Live Events
• Providing technical support during Live Events: coordination with third-party tech partners, setup, and monitoring media players, help desk support
• Maintaining communication with managers, staff, and vendors for smooth operations
• Implementing and maintaining quality protocols
• Enhancing existing processes and procedures for increased internal capacity

Key Requirements:

• Strong communication skills, excellent time-management
• Linux knowledge
• Network protocols knowledge
• Teamwork, detail-oriented, multitasking, ability to work under tight deadlines
• Prioritization skills, sense of urgency, working well under pressure
• Fluent in English; Spanish is a plus
• Two or more years of proven success in an operations role
• Strong aptitude for learning new applications, tools, and workflows
• Background in audiovisual content and film distribution is desirable but not required