Technical Incident Lead – ITIL & Infrastruttura

S&You; Biella; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Un'importante azienda nel settore bancario cerca un professionista da inserire nel Team di Risposta agli Incidenti. Il candidato giocherà un ruolo strategico nella gestione degli incidenti IT, con un focus sull'implementazione di misure preventive e sull'ottimizzazione dei servizi digitali. Offriamo un contratto a tempo indeterminato, formazione continua e benefit estesi.

Servizi

Formazione e certificazioni su piattaforme Microsoft

Assicurazione sanitaria estesa per i familiari

Contributo aziendale al fondo pensione

Supporto psicologico esterno per il benessere

Attività di coinvolgimento e volontariato aziendali

Competenze

• Minimum 3 ans d'expérience en ITIL, gestion d'incidents et de problèmes.
• Connaissances techniques en infrastructure et systèmes d'exploitation (Linux/Windows).
• Familiarité avec les architectures réseau et la sécurité IT.

Mansioni

• Coordinare la gestione degli incidenti IT, minimizzando l'impatto sulle operazioni aziendali.
• Condurre attività operative durante le situazioni critiche, inclusa l'apertura e conduzione delle war room.
• Implementare misure preventive per evitare la ricorrenza degli incidenti.

Conoscenze

Management d'incidents

Technical Troubleshooting

Cybersecurity

Strumenti

APM tools

Oracle Exadata

Azure

OCI

Descrizione del lavoro

S&You, a renowned international brand specializing in Professional Staffing and the selection of qualified personnel, is seeking for an important client operating in the banking and financial sector a / a :

Our client is a structured and innovative entity active in the banking sector with a strong focus on digitalization of processes. As part of strengthening the IT team, we are looking for a professional to join the Incident Response Team, playing a strategic role in managing IT incidents and continuously improving the reliability of digital services.

Main responsibilities

• Coordinate the management of IT incidents, minimizing impact on business operations.
• Lead operational activities during critical situations, including opening and conducting war rooms.
• Prioritize incidents based on urgency and business impact.
• Activate and manage the Incident Management process for IT service reports.
• Ensure the initiation of Problem Management for root cause analysis.
• Perform post-incident follow-up activities, defining and implementing remediation plans.
• Implement preventive measures to avoid recurrence of incidents.
• Supervise infrastructural troubleshooting, including using APM tools, to identify technical anomalies and bugs.
• Minimum 3 years of experience in ITIL, Incident, and Problem Management.
• Strong technical background in infrastructure, middleware, and operating systems (Linux / Windows).
• Knowledge of network architectures, networking principles, and IT security.
• Familiarity with market technologies (e.g., Oracle Exadata) and Cloud Native solutions (Azure, OCI).
• Cybersecurity experience is a plus.
• Availability to cover on-call shifts.
• Basic software development skills.

What the company offers

• Permanent contract (CCNL del Credito).
• Access to Microsoft e-learning platform, with training and certification paths.
• Extended health insurance policy including family members and TCM.
• Company contribution to pension fund.
• External psychological support for employee and family well-being.
• Company engagement and volunteering activities (Beach Volley, Padel, Soccer).
• Flexible working policy (onsite + remote work).

Work location: Milan / Biella + hybrid mode

The offer is addressed to candidates in accordance with Dlgs 198 / 2006 and Dlgs 215 / 2003 and 216 / 2003.

Interested individuals are invited to read the privacy notice according to arts. 13 and 14 of Reg. EU 2016 / 679.

Ministry Authorization No. 1207 – SG of 16 / 12 / 2004