Technical Customer Support Representative

HireOn Ltd; Trieste/Trst; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading Outsourcing Company is looking for a Slovenian-speaking Technical Customer Support Representative. This remote role based in Romania requires fluency in Slovenian and English, along with excellent communication skills. Responsibilities include providing technical support, managing customer complaints, and keeping accurate records. The role comes with a competitive remuneration package, bonuses, and relocation support.

Servizi

Private medical insurance

Meal tickets

Fully paid training

Relocation support

Dynamic team environment

Competenze

• Native/fluent in Slovenian, both oral and written.
• Ability to work independently and as part of a team.
• Strong working capacity with general office tools.

Mansioni

• Ensure customer satisfaction and provide professional technical support.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions and comply with procedures.

Conoscenze

Fluent Slovenian

Customer-oriented experience

Fluent English (B2)

Microsoft Office knowledge

Independent working ability

Formazione

Academic degree

Descrizione del lavoro

HireOn Ltd. Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit a Slovenian-speaking Technical Customer Support Representative to join their team.

Position : Technical Customer Support Representative

Location : Remote, Romania

Employment type : Full-time

• Remuneration : 1860 Euro gross / month + 320 Euro bonus / month + 150 Euro gross / month
• Signing bonus : 670 EUR gross x 3 months.
• Free housing for 2 months + work permit support

DUTIES AND RESPONSIBILITIES

• Ensure customer satisfaction and provide professional technical customer support
• Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Identify when the issue should be re-assigned to another department or more senior representative
• Keep records of customer interactions, comments, and complaints, and in line with internal procedures
• Keep up-to-date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported

REQUIREMENTS

• Based in or willingness to move to Romania within a short notice
• Native / fluent in Slovenian, both oral and written. Fluency in other languages like Macedonian, Serbian / Croatian and others will be considered a huge advantage
• Fluent in English (at least B2 level)
• Computer literate with sound knowledge of Microsoft Office package
• A strong working capacity with general office tools
• Ability to meet tight deadlines with minimum supervision and in a timely manner
• Ability to work independently, while being a team player at the same time
• Customer-oriented role experience will be considered an advantage
• Academic degree will be considered an advantage

OFFER

• Excellent remuneration package based on experience, skills and performance
• The first three salaries extended with a 670 EUR signing bonus
• Equipment shipped to your doorstep
• Schedule Monday-Friday 10:00-19:00, 40h / week full-time
• Undetermined period contract with a 90 day probation period
• Performance bonus 1000 RON applied after the first 3 months
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Fully paid training for 2-3 first weeks
• Relocation support and accommodation
• Private medical insurance
• Meal tickets 30 RON / worked day
• Performance bonus
• Guidance and tools to reach your full potential
• Salary: €2,007.00 - €2,340.00 per month