Technical Customer Support (Italy)

BlueSnap, Inc; Palermo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading technology company is seeking a Technical Customer Support specialist to join their team in Palermo. The role involves product deployment, training, and providing technical support, requiring expertise in programming and strong interpersonal skills. Ideal candidates have a BSc in Computer Science or Engineering and experience in customer-facing roles, along with the ability to travel internationally.

Competenze

• 3+ years' experience in a customer-facing technical position.
• Ability to travel internationally 30% of the time.
• Knowledge of Automotive industry and multi-disciplinary products is an advantage.

Mansioni

• Take full ownership of technical customer-facing activities.
• Conduct product deployment and training for customers.
• Provide ongoing customer support.

Conoscenze

Interpersonal skills

Communication skills

Fluency in English

Formazione

BSc. in Computer Science

BSc. in Engineering

Strumenti

C

C++

Java

Linux

Descrizione del lavoro

We are interested in welcoming a Technical Customer Support to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.

The right candidate should have various technical capabilities and customer-centric approach.

Requirements

• BSc. in Computer Science or Engineering
• 3+ years' experience in a customer-facing technical position
• Knowledge of C / C++, Java, or similar programing languages
• Knowledge of Linux
• Excellent interpersonal and communication skills
• Ability to travel internationally 30% of the time
• Fluency in English

Advantage to those who also have :

• Knowledge of Automotive industry and experience
• Multi-disciplinary product experience
• Scripting and / or NoSQL DB knowledge
• Knowledge of RTOS (QNX, Integrity, etc.)
• Proficiency in speaking / writing in additional languages

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