Technical Customer Support (Italy)

BlueSnap, Inc; Como; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in the tech industry is seeking a Technical Customer Support professional to join their team. The role involves taking responsibility for technical customer interactions, including product deployment and training. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to support customers effectively. Fluency in English and experience in customer-facing roles are essential, with added advantage for knowledge in the automotive industry.

Competenze

• 3+ years' experience in a customer-facing technical position.
• Ability to travel internationally 30% of the time.
• Knowledge of scripting and/or NoSQL DB is a plus.

Mansioni

• Full ownership of technical customer-facing activities.
• Product deployment and customer training support.

Conoscenze

C / C++

Java

Excellent interpersonal skills

Communication skills

Fluency in English

Formazione

BSc. in Computer Science or Engineering

Strumenti

Linux

Descrizione del lavoro

We are interested in welcoming a Technical Customer Support to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.

The right candidate should have various technical capabilities and customer-centric approach.

Requirements

• BSc. in Computer Science or Engineering
• 3+ years' experience in a customer-facing technical position
• Knowledge of C / C++, Java, or similar programing languages
• Knowledge of Linux
• Excellent interpersonal and communication skills
• Ability to travel internationally 30% of the time
• Fluency in English

Advantage to those who also have :

• Knowledge of Automotive industry and experience
• Multi-disciplinary product experience
• Scripting and / or NoSQL DB knowledge
• Knowledge of RTOS (QNX, Integrity, etc.)
• Proficiency in speaking / writing in additional languages

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